Reactivate your account
When a trial ends or a subscription lapses, the account is locked — not deleted. Your workspaces are all still there, encrypted, exactly as you left them. Paying unlocks them again.
You do not need to sign in first. A locked account cannot sign in, which is precisely why this page exists.
Payment unlocks the account automatically, usually within a few seconds. Then sign in as normal at app.tidework.io.
If you have forgotten your username
Email tideworksupport@proton.me from the address you signed up with and we will find it. We cannot read your workspaces — that is the point of the product — but the account itself we can look up.
If you would rather not come back
Nothing is required of you. A locked account that never had a subscription is deleted automatically 60 days after its trial ends; one that did is kept, in case you change your mind. Either way you are not charged again. See the terms for the specifics.